Red light on the ADSL router

I have not had connectivity for more than a week now. There is a red light on my ADSL router I reported 9nline. I was phoned and the gentleman said they will send a technician. Until to date no technician came. I went to Brackenfell branch on Saturday. My contact number was taken. But noone contacted me. Meaning if you do not have a telkom Sim card you will get no assistance. I finally got someone to phone for me and transfer me.. I still could not be helped. He said he will send this to IT. I am permanently working from home. And have not had connectivity for 9 days. This has cause so much inconvenience. I had to incur cost working at places where I could other people's data. I don't understand why I should suffer like this. This is my last resort. Contact number ***