Recurring Telkom Issues

<p>My name is Mike Styer my line number is ********** .</p> <p>My ADSL has gone erratic on me for the 8th time in as many weeks I have reported it with numerous Fault numbers. I have a 4Mb service and the line goes to strange values like 2129 or 1513 or 1480 when it should be at 4096 the line goes down 3 or 4 times every hour …. Sometimes my landline has remained active but it is very noisy with lots of static and crackle on the line. When I log the call the call centre agent does a rebuild or reset of the port and sometimes it normalises for a few hours but then goes back to its erratic behaviour.</p> <p>The up and down stream SNR(dB) changes frequently dropping below 10 which is very bad and I am told shows that there is a physical problem of some sort. I have contacted my ISP , they have given me a guest ID to login in with and moved me from the small business package I have to a fat pipe package …. This means I used a totally different point of access and different resources from their side and the problem still persisted which shows that it is not an ISP problem</p> <p>Technicians have come to my house and they look at everything and then leave …. Shortly thereafter the line normalises and works fine for a few days but the problem reoccurs and the whole cycle begins all over again.</p> <p>Previous faults over the last 8 weeks.</p> <p>559CRK010716<br />28CRK160716<br />789CRK200716<br />490CRK210716<br />20CRK010816<br />185CRK090816<br />869CRK180816<br />205CRK200816<br />144CRK270816</p> <p>2 x Billing Disputes have been logged as per reference below.<br /> ********** 4<br /> ********** 5</p> <p>Please Please can somebody help me ….. anybody???</p> <p> </p> <p>Vumatel ... or any other provide ... can you help??</p> <p> </p> <p>Mike</p>