Recurring problem with no permanent fix in sight

I cannot recount how many calls I had to log of no telephone service after every little bit of rainfall that we get in Gauteng. What is the exchange left out in the open or under a sewer?<br> <br> Their latest fault number - 49CRK090116 is probably the tenth that I've logged. Is this company ever going to implement proper fixes for their recurring issues or is it better to just apply some duck tape and hope the client is going to shut up?<br> <br> I cannot afford to continue paying for an ISP of which my line is down most of the time an I'm not benefiting from the Telkom line at all.