SC
Silke C

1 reviews | Active since Mar 2009

14 Jul 2017, 14:33

Recurring Fault

<p>I have a landline and adsl through Telkom. On Monday my landline was faulty and I reported it online, my internet was working. On Tuesday both my landline and internet where down, on Wednesday both were up again and Thursday both down again.</p> <p> </p> <p>I have been logging the faults online and been liaising with Michael. It seems odd that the fault is fixed one day and the next day nothing works.</p> <p> </p> <p>Tried logging the fault again yesterday when I got home from work but got an error on the Telkom website "Unfortunately your request could not be completed. An email was sent to a call centre agent to either capture the fault on your behalf or to contact you with more information."</p> <p> </p> <p>I pay a lot of money to Telkom every month and now I need to pay extra to my cellphone service provider to purchase data.</p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply17 Jul 2017, 12:56
Official

Hello slc

A fault has been reported 112ARK170717.

The fault is in hand with our testing department.

Regards

Noleen

Telkom Social Media Team.

Best regards,