IF
Ilze F
1 reviews | Active since Feb 2018
13 Feb 2018, 13:07
Recurring Data withheld
Since January 2018 I have not received the 5000mb recurring data that I am supposed to get according to my 24mnth contract. On 15 Jan 11:45 I phoned into Telkom to report it and got ref: ********** 1 sent to my phone and was told that I should get feedback within 72hours. On 22 Jan 15:00 I phoned in to follow up and was told their systems were offline and was asked to phone back later. On 25 Jan 9:00 I phoned in again and again was told their systems were offline. 26 Jan 14:50 I phoned again, and again was told the systems were offline. 29 Jan 13:34 I phoned again and was told that the matter was escalated to the technical department. 5 February 14:14 I phoned again and again was told that it was escalated and I should receive feedback within 72 hours. 8 Feb 14:20 I phoned again and the lady assured me that the matter is being dealt with and I will receive a call within 72 hours. Needless to say it is today 13 Feb 13:00 and no contact from Telkom and no recurring data. I just don`t know what to do anymore. My husband was retrenched six months ago and need the internet to apply for work.
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Ilze F's updateReviewer Update
16 Feb 2018, 07:16So, I checked online yesterday on the progress of my issue when I saw that it was resolved on 14 Feb, yet still no recurring data. I phoned in and was told by the agent that my 5GB data expired after 18 months....mmmm? I decided to go back the store where I took out the contract to get a copy. For the first time the consultant understood what I meant and went into my file - there in the store (imagine that). He picked up that on my previous complaint in November the call center agent cancelled the 5GB data. That`s why YOU (Telkom) couldn`t rectify my problem without telling me the truth. (un)fortunately the consultant could offer me a new contract which means YOU are stuck with me for the next 24months. Hope to hear from YOU soon - not.
IF
Ilze F's update16 Feb 2018, 07:16
Reviewer Update
So, I checked online yesterday on the progress of my issue when I saw that it was resolved on 14 Feb, yet still no recurring data. I phoned in and was told by the agent that my 5GB data expired after 18 months....mmmm? I decided to go back the store where I took out the contract to get a copy. For the first time the consultant understood what I meant and went into my file - there in the store (imagine that). He picked up that on my previous complaint in November the call center agent cancelled the 5GB data. That`s why YOU (Telkom) couldn`t rectify my problem without telling me the truth. (un)fortunately the consultant could offer me a new contract which means YOU are stuck with me for the next 24months. Hope to hear from YOU soon - not.
Telkom's replyOfficial
13 Mar 2018, 14:29Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply13 Mar 2018, 14:29
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,