1 reviews | Active since Mar 2011
Recurring add on data Bundle permanently stuck?
I have been a loyal customer of telkom for more than 5 years now. I have one simple issue I'm struggling with a removal of a recurring add on bundle on my invoice account attached to my number. This has been going on for more than a year I am so annoyed guys. R69 recurring add on data every month. I have spoken to Angel Dlamini, Manager Lungelo Zikhali... DBN Call centre. In the jhb call centre Lerato Netshandana and they advise it's being handled or its being escalated. Half way through the contract and its still being resolved? Guys come on. You're spoiling my experience. Please remove this nonsense guys.
Good Day
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We sincerely apologize for the inconvenience.
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Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,