MB
MJBILSBURY B
1 reviews | Active since Aug 2015
31 Aug 2015, 11:20
Reconnetion Fees
I have a Telkom Mix account which includes 2 x data sim cards, 2 x voice sim cards and a dsl landline on one account within one package. <br> <br> However if for some reason the line line is disconnected, the reconnection fee is R1098,33 or 5 x the normal reconnection fee. This is unreasonable and unacceptable. we all make mistakes at times and overlook paying an account but when it is only ONE account why are we charged for FIVE accounts. What makes it more absurd, is that I don't use all of the sim cards.
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Replies (1)Telkom's replyOfficial
31 Aug 2015, 11:55Hello bilsbury57,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140704
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140704
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
Telkom's reply31 Aug 2015, 11:55
Official
Hello bilsbury57,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140704
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM140704
Kind Regards
Zulfah
Telkom Social Media Team
Best regards,
