Reconnection of telephone afterpayment

I would like to start by saying that I have been with Telkom since around 2010/2011 using an unlimited celullar contract. Last week my contract got suspended with an outstanding amount just below R4k. The debit order went through on the 31st October 2017. Today is Friday an my line is still suspended. I have been calling every single day since Tuesday but was sent from pillar to post. Today I was told it takes 10 to 14 working days for telkom to pick the payment and only then will they be able to open my line. I am runing a small business here, without calling around I shall not get business. I just can't wait another hour with no telephone line.

Please assist.