RECONNECTION OF SERVICE

I called Telkom Mobile on 30 Aug 2017 to enquire about an amount they debited on my account on the 25th of the same month, the consultant which I talked to must have not clearly understood what my query was about because both my contracts I have with Telkom Mobile were suspended and I could not use both of them. I called again on the 2 Sept 2017 to ask why my contracts are disconnected and I was told that they were suspended, I explained again what my query was about in the first place because I did not ask for my contracts to be suspended, the consultant logged a new case ( ********** 5) for my line to be reconnected and I was told it will take 24 - 72 Working hours to solve the problem. Today my lines still are not connected and I am paying for these services. I called again this morning only to be told that the problem is still being attended to and I will get response before the end of this week. That is bull**** I cannot wait for another hours again they need to solve this ASAP. I am not happy with the service Telkom Mobile is giving me I am paying them they should not treat me like this.