Reconnection of Line

My telephone line was suspended this morning, a warning sms was sent during the course of today. The account was paid immediately and proof thereof emailed as advised by the call centre. This was done with a view that the line will be unsuspended within a few hours. After calling various departments within Telkom, they advise that the reconnection is system generated and there is nobody that can unsuspend the phone, clients must just be patient. I do not believe that in todays times, there is nobody that can assist and the system controls the reconnection.