1 reviews | Active since Mar 2017
Reconnection customer service 0%!!
<p>My business cell phones have been disconnected and it is proving impossible to have it re-connected. Debit orders are going off not on days we stipulated and when there would be moneys in account. I have done and EFT and a debit order on top of that has gone off again a couple days later and still noting. I have been in store 5 times to reqest assistance and get nowhere. I have emailed directly to persons we were told to and no result / action / or communication back. We have spoken to people on phone , nothing!! We iether get no response back or are promissed it will be reconnected soon. I have even rtecieved an sms to say issues was being resolved. This is unacceptable and extremely unproffesional. I don't know what to do as I have explored all options and nothing, plus other options suggested by staff and website do not work. 081180 does not work !! There is NO service / help / supprt. Telkom is happy to take everyones money and sell more products but they don't put the money back into service to assist existing customers who are spending their hard earned cash with Telkom. I have al my products with Telkom and they will be expiring this year and I am serioulsy considering not renewing them and moving to another service provider and not supporting Telkom anymore because they do not supprt me and I will recommed to everybody else do the same. I will also be seeking advise on claiming loss of income as the 2 phones are my bussiness phones. If only someone was able to respond to me and report back what the problem is and how it can be resolved and how long it will take and then follow up on all of this and deal with me until it is resolved instead of being passed from one person to another, each staff person saying thats all they can do or that is not their job description. Service this bad can only be deliberate or their staff and systems are grossly inadequate and incapable of deliverying a proffessional product we as customers deserve and demand. I can't believe a company as big as Telkom is unable to see or is ignoring all the problems that very clearly need to be improved/ changed in order to offer service that is proffersional and of a world class standard. Telkom should hire disgruntled customers with experience in Telkoms poor and shocking servcie to help implement changes and improving their behind the scenes operations.</p> <p>I am tired of people tellimg me "this is the system" , "thats how it works" instead fo fixing it and making it work better. </p>
I received an invoice today reflecting the payments. I also received a sms's stating we are still in arrears and our phones will be suspended and we will be handed over. No one has come back to me after your response, all you have given me is yet another reference number. I need a person, ( not an automated response ) who can contact me directly, assume accountabulity and see me through to a conclusion. I have chatted to a person online via chat and they blew me off and asctually booted me off before pretty much saying there is nothing she can do. This is pretty much the most incompetant and useless service I have ever experienced. There are tooo many different departments and none of them are talking to each other. I want my phones re-connected in the next day or I am persuing legal action!!
Get your stuff together man
I received an invoice today reflecting the payments. I also received a sms's stating we are still in arrears and our phones will be suspended and we will be handed over. No one has come back to me after your response, all you have given me is yet another reference number. I need a person, ( not an automated response ) who can contact me directly, assume accountabulity and see me through to a conclusion. I have chatted to a person online via chat and they blew me off and asctually booted me off before pretty much saying there is nothing she can do. This is pretty much the most incompetant and useless service I have ever experienced. There are tooo many different departments and none of them are talking to each other. I want my phones re-connected in the next day or I am persuing legal action!!
Get your stuff together man
