Reconnection

Good day, I paid half of what I owe to telkom for my line and I was told by the staff in Hatfield I wouldnt be suspended because the remaining amount would go to the next bill, on the 21st I get suspended and they charging me next month's bill already, i went yesterday to pay and stayed in a long queue for reconnection, only to be told that my payment will reflect in 48 hours, I cant wait that long, I have work to do, dstv if you get suspended you get reconnected in less than 20min whats wrong with telkom? I presented my proof of payment, whats the delay?