vP
vincent P
1 reviews | Active since Mar 2014
16 Feb 2018, 14:35
Reconnection
Our contract was disconnected without warning. Not knowing we underpaid. On Tuesday past 5 the evening all phones were suspended. I phoned to ask what's happening they said I must pay r510. Which I did Wednesday morning past 8 through Absa. I am phoning since then for reconnection but still nothing. They said as soon as money reflect they lift suspension. I phone today and the payment reflected yesterday already and still my phone is disconnected. The service is downright pathetic I wish I didn't go for this upgrade.
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Telkom's replyOfficial
17 Mar 2018, 10:43Hi roxannec***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply17 Mar 2018, 10:43
Official
Hi roxannec***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,