Reconection of Service

I was in arrears with my account subsequently brought my account up to date- Telkom deducted a R 1500 on the 20 th and I made an additional Payment of R 1300 - and since then my service is still suspended - They Normally reconnect after 48 working hours but has been more than a week now- I contacted the call centre and they confirmed that they do see the 1300 I paid them but for some other reason The R 1500 they collected will only reflect in 7 to 14 days which I found to be ridiculous. I want my service to reconnection with immediate effect.