Reconcile my account

I have a Telkom WIFI account, in February i changed my Bank Account and then i phoned Telkom as the Debit didnt go off on my new and old Account, the consultant that assisted me told me that the debit will not go off this month as it is too late to change the details so i should pay it and then the following month it will go off.

I paid my account 2nd March as discussed with the consultant and then it went off on the 1st April on my new account.

Now when i look at my statement for May i have R202 for rejected debit, then i contacted Telkom again the guy (Koketso Maswan***e) told me that my debit went off in March and there was no funds so that is why my account is R451 this month not R249 as it is every month.

What i am not happy with is that i called to enquire and was told to pay as it wont go off then Telkom decides to debit on which account i dont know as i never got any notification of a debit that bounced. Worse i had already paid the amount into their bank account.

Now this Koketso was so unhelpful telling me there is nothing they can do and he can't put me through to the Accounts department as this is not fair. I am charged for an invoice i paid as per the agents instruction.

Can i get this resolved as i can't pay R202 for an amount i paid before it bounced and was told the debit won't go off.