1 reviews | Active since Jan 2013

21 Jun 2017, 18:22

Recharge not allowed

<p>I'm so dissappointed with telkom. I bought a 250mb recharge data bundle voucher at the filling station. When i tried to recharge, i got a message that i am not allowed to recharge using that method. I phonedthe call they said there's nothing that they can do, i must get someone with Telkom mobile and sell the voucher to them. No one has explained to me that i can't top up my contract with a voucher. I always top up with cellphone banking i didn't think that the voucher from the till is different. What must i do now with the 250mb? I need to be online now. Increasing limit is the last option because everytime i increase the limit, it affects the credit score. It looks as if my commitment with telkom is R598 or whatever amount i increased it with. Please, get someone to buy this voucher</p> <p> </p> <p> </p>

0
Replies (3)
Telkom
Telkom's reply22 Jun 2017, 14:52
Official

Hi mabibo

Thank you for making contact with us


The response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

Telkom
Telkom's reply23 Jun 2017, 14:09
Official

Hi Babalwa

We are sorry for the inconvenience.

Please provide us with the affected number, the voucher number and alternative number for further assistance.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply27 Jun 2017, 09:17
Official

Good day Babalwa,

Kindly note that you cannot top up your post paid number with a voucher. You have to increase your spend limit and if you do not want to increase it you may purchase an alternative Telkom prepaid simcard .

Regards

Tsebo

Best regards,