Recharge nightmare

Telkom is extremely *********** and their employees never know their processes. I purchased a recharge voucher at pick and pay on the 28.02.2020 time 17:33,every time I tried recharginh I received an error saying service unavailable. I called Telkom this morning 29.02.2020 time 06:54 and spoke to an agent by the name Londeka who knows absolutely nothing about Telkom product and services. She advised me to return the recharge voucher to the merchant, I then explained to her that I will not return the voucher because this was a Telkom issue not pick n pay. After being on this call for 45 minutes with Londeka I request to speak to a Manger. Clifford then advised me that there were actually recharge issues with Telkom, I've asked him as well how long will it take to resolve the recharge problem he also did not know. I explained to this manager I'm stranded and I needed to recharge the airtime and purchase data, he said we'll I'll need to keep trying the recharge there's nothing he can do or request for and emergency top up, I asked who will be liable for the service fee for the emergency since it's a Telkom issue. I am extremely irate Telkom needs to coach and train their staff. An hour 20 minutes later I recieved no help and I still haven't recharged. I asked Clifford for the call reference guess what they can't give me a reference because a case has to be logged before I can receive a reference. I then advised Clifford the problem I have should be logged and he said no he can't. I got no help once again from Telkom.