Recently Telkom had ...

Recently Telkom had system issues with their App payments, I am experiencing the worst service ever as a customer of Telkom it's been more than three days ( their SLA is 24hours) since the allocation department was supposed to allocate my funds, I sent everything they wanted and every time I call to check if the funds where allocated a consultant says they need to escalate the matter AGAIN to the manager who is working at home...like really now