Received half package

Telkom made this 12 deals promotion or whatever that is..i went and bought Samsung s8 plus that comes with a wireless charger as advsertised at Tableview Store assisted by Thaabit on the 3rd Dec 2017. This Thaabit guy told me that they do not have wireless chargers in stock so he will contact me either on the 5th or 4th of Dec to come collect the charger. Then those days past until I went there myself on the 5th Dec 2017 to ask and he was helping the other clients that day.The lady I spoke to told me there is still no stock and she sent Thaabit an email while we were at the store to let him know I was there so he must call me back to let me know about the charger and he never bothered to phone me back. I went again on the 7th Dec and the other African lady told us that Thaabit is off and there is still no chargers in stock and its Thaabit's responsibility to ask from other stores if they have enough so he can give his clients so if he doesn't do that then when stock comes in everyone looks out for their customers as he is supposed to. I went and posted this on facebook and they rep**** asking for my ID number and mobile. I gave them my mobile and told them I cant send my ID number on social media that was last week sometime.They rep**** after a day or two that I must send ID number to email address: ********** and I did just that and since that day I have been waiting and waiting. I MEAN WHO ADVERTISED SOMETHING THAT THEY DO NOT HAVE ENOUGH STOCK OF?? NOW I HAVE POSTPONED MY TRIPS SO MANY TIMES BECAUSE OF THIS CHARGER.WHY ADVERTISE IT IF YOU DO NOT HAVE ENOUGH OF IT LIKE REALLY..THIS IS THE MOST HORRIBLE SERVICE EVER FROM TELKOM AND THAT THAABIT GUY FROM STORE.IT'S FALSE ADVERTISING THEN AS I STILL DO NOT HAVE MY CHARGER AND I WANT IT AS YOU ADVERTISED THE PACKAGE NOT ME!!!!!I WOULDNT RECOMMEND ANYONE FOR THIS AS MY MANAGER ALSO HAD SIMILAR ISSUE AFTER BUYING NOTE8.