Received Device and Sim - Sim NOT ACTIVE

I received a device and sim yesterday from Telkom.<br> <br> When they called saying the device will be delivered they told me I need items to Rica the sim.<br> <br> When they delivered the items they told me I don't need the items and my son actually signed for it.<br> <br> Now the Sim keeps saying searching as the Sim is not activated probably due to Rica.<br> <br> Calling your call center we get passed around all the time as no one knows what to do.<br> <br> Your live chat are useless besides one guy Kurt, he helped alot yesterday.<br> <br> So Telkom please can you contact me in regards to Activating this Sim so I can use this service that you have offered me.<br> <br> Thank you