Received a Faulty handset

Regarding the below email, Telkom is refusing to replace the faulty handset,<br> Good day,<br> <br> Regarding the case number ***2, <br> One of your seniors contacted me today(29/07/2015) regarding the a complaint and I informed her about the reported matter regarding the case with the network,<br> <br> She advised that I have to put the Telkom simcard in another phone and if it doesn't do the same then there is a problem with the speaker of the phone(Asus Tablet phone 7),<br> <br> I've done that and it looks like the problem is with the speaker of the contract phone***)that I'm having,<br> <br> Please be advised that this simcard was activated on the 21st of July 2015 and I've reported the problem with the network on the 24th of July 2015,<br> <br> This is in the cool off period and I believe this handset has to be replaced because I received a faulty handset,I contacted your call centre on 180 at about 18:00 today and spoke to Sinethemba who informed me that he reported this matter to the Team Leader of the call centre,<br> I will wait to hear from you(Telkom) regarding the replacement and upliftment of the faulty handset?<br> Johan Jacobs