1 reviews | Active since Sept 2017
Received a different phone from repairs
I have booked in my Huawei P8 Lite for repairs on 15th August 2017 and have been to the store to receive my phone on 17th September 2017 after an sms had been sent to me on 11th September 2017 that my phone has been dispatched back to the store and will be there in 4 days. Anyway the phone I received is "new" without the box and accessories. My problem is that I was not contacted at all during the time from 15th August to 11 September 2017 to notify me about the status of the repair and to ask me if I will receive a "refurbished" phone (the report I received says that the phone is out of warranty...yet I purchased my phone in February 2017).
I am absolutely livid with this service and lack of communication and that a refurbished phone was given to me instead without any communication since I AM PAYING MY CONTRACT on my phone. I therefore request immediate cancellation due to this poor service and breach of contract.
