RECALCITRANT TELKOM ******

RECALCITRANT TELKOM ******

If you have the unfortunate necessity to allow Telkom to create a debit order on your account, you'll never be able to cancel it.

REASONS ARE:

1. If you cancel an account with them, they remove the facility, but payments by debit order continue. 2. Emails to Telkom go unanswered. 3. Visits to Telkom result in promises, but no action,. 4. Bank can action individual reversals, but are unable to cancel debit orders permanently. The main reason appears to be that Telkom change these debit order numbers so that it looks like a different one. 5. Telkom have a facility on their web site for lodging complaints, but just try clicking on this, and all you get is a mass of advertising!!

All the above is based on our many experiences over many years, but recently 1. We cancelled our contract with them on 25 May 2017. 2. We kept getting monthly bills 3. We kept visiting Telkom (phoning is a long-winded waste of time and expensive from a cell phone). Promises were made to action the debit order cancellation, but nearly 19 months later, we are still getting bills, the most recent of which is R471.70. So not just a few cents. Without going to court, we don't know how to get back the thousands they owe us, because they are just not contactable. WHAT A DISGUSTING COMPANY!!!

Does somebody know who to contact or how to cancel debit orders?