Reasons Why I Will NEVER Be a TELKOM Customer Again

Good day,

I would like to officially lodge the following complaints:

1. Against Telkom’s Service Cancellation department who failed to cancel my fixed landline after months and continuing to bill me after I had already instructed a cancellation of the service.

2. Against Telkom’s Accounts Department who continued to bill me after I have instructed a cancellation of my service but failed to sent me statements for the billing.

3. Against Telkom’s Credit Department who failed to inform me that there was an outstanding balance on my account and instead handed the account over to a debt collector called NuDebt. The credit department did not provide me with the opportunity to settle the outstanding amount before the account was handed over. NuDebt also did not contact me to provide me with the opportunity to settle the outstanding amount and instead captured it as a default on my credit record. My credit record is now negatively affected as a result of Telkom and NuDebt’s negligence.

4. Against Telkom’s Credit Department and Accounts Department for failing to provide me with a settlement/closure letter after I have closed the account and settled the outstanding debt (even though the amount was only outstanding due to Telkom’s negligence) after I have requested the closure letter numerous times. I have also informed Telkom that I need the letter urgently to ensure my credit record is maintained after it was negatively affected by Telkom and NuDebt.

5. Against Telkom’s Social Media Team for ignoring my request for assistance numerous times.

Please note that I have also submitted the abovementioned complaints with ICASA.

Regards, A disappointed and dissatisfied customer