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<p>I went into their store at Clearwater Mall on the 11th of Feb to take out their Data deal of the month. I spoke to the consultant at the store Thomas and explained to him that I am taking this out as I run out of data on my contract before the next recharge then I buy the 2GB which is R139 and that lasts me through to the following month when I get my new top-up. Now this deal was meant to give me more for just R10 extra, which is now not the case. I told him that all I want to pay is the R149 as advertised, he assured me that would be the case. When I got home that very same day I called the call center to find out how much of the pro-rata data have I been given, the consultant advised me 5GB. I then started using the device that day connecting my cellphone to its Wi-Fi. I purchased the device to use it when I’m home then during the day I’ll carry on using my mobile data. I called the call center to find out how on the web can I check my balance since the device does not have a screen, to my shock I was told I’ve ran out of the given data and used up a spending limit of R500 which I was never informed about when I took out the contract. That very same day I went to the store to query this, as firstly I had never used that much data before as this meant I used 8GB in 12 days??? They logged a call for me and that call got closed with no feedback given to me. I was then told another call would be logged when I now went back on the 10th of March for an update. So two weeks went by for nothing. I've since asked if a manager can call me as I’ve been billed an extra R500 that I was not made aware of on usage that cannot be explained to me. I have been happy with Telkom through my cellphone contract, I took out this deal in good faith only to find myself in such a mess. Please can someone call me as I am not prepared to pay R500 on data when I was assured all I’ll be paying is R149 by your consultant</p>