Realy bad service!!!!!!!!!

We are paying our wi-fi bill every month. However, the signal is so bad sometimes. I have to resort to other service providers to work. Myself and my wife are working from home. How does Telkom expect us to do oir work. My wife has opened 2 tickets already, in two months, to het the issue resolved. But nothing happens. This is truely the worst service ever. You are lucky if the call centre ahens amswers your call. And then when you actually get through. The issue does not het resolved. However, we have to pay the full mothly subscriptions. What do you jave to do to get the service you pay for at Telkom. I am advising all my friends and family to go with another service provider. Because Telkom is NOT an option.