really??? you cant give me a straight answer!

So, two weeks ago, I apply for the LTE service for my home. Everything goes well, agent calls me back, takes details etc and says they will contact me within a few days. A week later nothing, so I call in and enquire about my application. I get told I did not meet the Telkom criteria.....interesting, ok, where is the problem...no, check ITC. so who knows, maybe there is a problem...I check ITC and Experian and in both cases have perfect credit...PERFECT, I earn way more than is required and so I call them back...and no matter how I try, no one will give me a straight answer...crazy, I can buy cars, homes, have access to credit everywhere...not abuse the position I have built up, and yet my data needs die with *********** staff...Telkom....you are really dropping the ball! Just let me know what and why this application is failing...