Really ****ty Service

Been struggling to get Telkom Fibre to fix my wifi problems for the past 6 weeks. Every time I call (13 times) for assistance and get given a reference number 2 days later when I call again, the log is resolved and every single time I get a different story of what seems to be the problem. I have been calm and collective and really frustrated with the consultants and they just don't seem to care or give a rats ass. Our account is fully paid but nobody seems to know what they are doing there because nobody can tell me what seems to be the issue or how long it will take. It is so disappointing and frustrating to pay for a service that I these times one relies on and your service provider just doesn't care or know what they are doing.