Really terrible

<p>I went to Telkom for a Wifi contract about 3 months ago.</p> <p>2 months went by and no money got deducted from my account, so I finally decided to go to the Telkom branch where i got my contract, to find out why no money is being deducted from my account.</p> <p>Another lady helped me, and she told me that the lady who helped me with my contract never app**** for a debit order. So I had to pay the monthly fee into Telkom's account before the 4th of July. It was a very big number, so of course I had to take money from my savings to pay the whole amount at once.</p> <p>With that done, not even a month later, I am sitting at home without wifi for the last 4 days.</p> <p>I called customer care, they were of no help.</p> <p>I called again, they helped me to reset my modem and change my password. Still no wifi. I called customer care again, but my airtime was running low so i asked them to call me back, but they never did.</p> <p>I called them once more, and by this time, I've already called out R200 airtime, because I'm put on hold THE WHOLE TIME.</p> <p>My airtime ran out, so I descided I'm going to the branch to hear what the problem could be.</p> <p>At the desk, I asked the Lady if she knows why the Wifi could be off. Maybe it's the lines their working on?</p> <p>She told me that if I think it's my modem that is faulty, then I should bring it in for repairs, which will also cost me money. </p> <p>I asked her if they could please send out a technician to come and look at the problem, but she told me that they have no trained technicians, so they don't send anyone out.</p> <p>If they don't have any technicians, then who on earth came to install my wifi. If theTECHNICIANS is not TRAINED , could that be the reason my wifi is not working.</p> <p>So furthermore, I asked the lady what I should do? And she told me to call customer care. I tried explaining to her that customer care was of no help at all, but she insisted i call them again.</p> <p>I WILL NOT CALL CUSTOMER CARE AGAIN.</p> <p>I just want a technician to come out and tell me what is the problem, but they don't have any.</p>