JC
John C

1 reviews | Active since Dec 2015

10 Mar 2016, 13:16

Really Telkom almost 4 months no response

I have put in a complaint about this before on Hello peter and still there has been no reply from Telkom.<br> I app**** online for unlimited wireless broadband early in December, I wrote to Hello Peter about this too and Telkom responded on 30th Dec 2015 with their statement that they would investigate and respond within 54 hrs.Well today is the 10 of march 2016 and still they have not yet been able to get somebody to assist me.<br> Somebody did call, and when i said that i wanted this product as an upgrade they said the person dealing with the upgrades was on holiday and would be back on the 15 January 2016 then it just went quiet no call until about 3 weeks ago when somebody called me and said on 15 feb they will call and everything will be sorted out because there was still a problem with the system! .The nice lady gave me her mail address and said I could contact her if there has been no response, and guess what? I have mailed her requests since 15 Feb 2016 and all she said was I am busy will call you shortly send me your contact details. Really Telkom ? REALLY! your turnaround time is 7 days for the sales team, please get someone to call me to sort this out.<br> Thank you<br>

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Replies (1)
Telkom
Telkom's reply10 Mar 2016, 13:42
Official
Hello colemanjldj@,

Very sorry for the inconvenience caused. Our consultants will follow up on this matter and will be in touch.

Thank you for your patience thus far.

Regards,
Moenieb.
Telkom Social Media Team.