AG
A G
1 reviews | Active since Jan 2017
26 Apr 2018, 08:09
Really Telkom!!
On 8 April 2018, I logged a call reference ********** 5 on Telkom sms 30591. The call quality is very bad and one can not hear the other person speak. The line is also very noisy.
This bad line also influences our Wifi line with MWeb.
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Replies (4)AG
A G's updateReviewer Update
28 Apr 2018, 10:25On 27 April, a technician attended to the call. While he was busy and before he left the line quality was better. BUT an hour after he left the quality of the Telkom line became bad again.
As mentioned previously this influences our MWeb wifi line.
Please attend to this matter urgently.
AG
A G's update28 Apr 2018, 10:25
Reviewer Update
On 27 April, a technician attended to the call. While he was busy and before he left the line quality was better. BUT an hour after he left the quality of the Telkom line became bad again.
As mentioned previously this influences our MWeb wifi line.
Please attend to this matter urgently.
AG
A G's updateReviewer Update
04 May 2018, 13:03OUR PHONE LINE IS OUT OF ORDER. WE ARE PAYING FOR A SERVICE BUT YET OUR PHONE LINE IS OUT OF ORDER. THIS HAS ALSO RESULTED IN OUR WIFI LINE BEING OUT OF ORDER. YET AGAIN A SERVICE I AM PAYING FOR.
MWEB LOGGED A CALL 332ATK250418 ON 25 APRIL 2018, THIS CALL HAS NOT YET BEEN ATTENDED TOO. I LOGGED A CALL ON 8 APRIL ********** 5. WHAT MUST BE DONE FOR US TO GET OUR LAND LINE AND WIFI LINE BACK TO WORKING CONDITION??????????
AG
A G's update04 May 2018, 13:03
Reviewer Update
OUR PHONE LINE IS OUT OF ORDER. WE ARE PAYING FOR A SERVICE BUT YET OUR PHONE LINE IS OUT OF ORDER. THIS HAS ALSO RESULTED IN OUR WIFI LINE BEING OUT OF ORDER. YET AGAIN A SERVICE I AM PAYING FOR.
MWEB LOGGED A CALL 332ATK250418 ON 25 APRIL 2018, THIS CALL HAS NOT YET BEEN ATTENDED TOO. I LOGGED A CALL ON 8 APRIL ********** 5. WHAT MUST BE DONE FOR US TO GET OUR LAND LINE AND WIFI LINE BACK TO WORKING CONDITION??????????
Telkom's replyOfficial
09 May 2018, 09:53Hi A Griesel
Apologies for the delay in response. Fault 332ATK250418 is currently in process of being assigned to a tech. You will be notified before dispatch.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Telkom's reply09 May 2018, 09:53
Official
Hi A Griesel
Apologies for the delay in response. Fault 332ATK250418 is currently in process of being assigned to a tech. You will be notified before dispatch.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
AG
A G's updateReviewer Update
11 May 2018, 12:24Fault 332ATK250418 was logged on 25 April, how it that 16 days later it STILL HAS NOT BEEN ASSIGNED TO A TECH????!!!
I'M PAYING TELKOM AND MWEB FOR SERVICES THAT I'M NOT RECEIVING RIGHT NOW!!!
I WANT AN EXACT DATE WHEN THE SERVICE OF MY LANDLINE IS GOING TO BE REPAIRED. I WANT TELKOM TO CREDIT MY ACCOUNT FOR THE DAYS I HAD NO USE OF MY LANDLINE.
AG
A G's update11 May 2018, 12:24
Reviewer Update
Fault 332ATK250418 was logged on 25 April, how it that 16 days later it STILL HAS NOT BEEN ASSIGNED TO A TECH????!!!
I'M PAYING TELKOM AND MWEB FOR SERVICES THAT I'M NOT RECEIVING RIGHT NOW!!!
I WANT AN EXACT DATE WHEN THE SERVICE OF MY LANDLINE IS GOING TO BE REPAIRED. I WANT TELKOM TO CREDIT MY ACCOUNT FOR THE DAYS I HAD NO USE OF MY LANDLINE.