Really Telkom!!!
<p>I mean really, how many times can the same "resolved" issue come back to bite be! Imagine my surprise when I see a debit order going out of my account for R2520!!! , 5 x more than it was supposed to be. I immediately called the telkom call centre, only to be told that I was charged a R2000 migration fee!!! For what, I ask. Apparently a previous issue that was apparently resolved was not, and I was then charged a fee of which I was totally unaware. </p> <p>This Is really becoming frustrating, this issue of a previous contract was supposed to have been closed, an issue running since March. </p> <p>This R2000 Is money that is now taken from my budget, due to telkom and their terrible customer service. </p> <p>I hope that this issue is resolved as I am really at my wits end. </p> <p>The gentle man that assisted me today was a Mr. Mongezi, my reference number is ********** 7.</p> <p>I only hope this is issue is finally resolved</p> <p>Yours in disappointment</p> <p> </p>
HI thivesh-****sami
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended. Please be assured, as discussed i have escalated to our mobile team to attend and advise as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI thivesh-****sami
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended. Please be assured, as discussed i have escalated to our mobile team to attend and advise as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi there,
I am still awaiting a call from your mobile team...
Hi there,
I am still awaiting a call from your mobile team...
