1 reviews | Active since Oct 2016

25 Oct 2016, 20:43

Really Telkom!!!

<p>I mean really, how many times can the same "resolved" issue come back to bite be! Imagine my surprise when I see a debit order going out of my account for R2520!!! , 5 x more than it was supposed to be. I immediately called the telkom call centre, only to be told that I was charged a R2000 migration fee!!! For what, I ask. Apparently a previous issue that was apparently resolved was not, and I was then charged a fee of which I was totally unaware. </p> <p>This Is really becoming frustrating, this issue of a previous contract was supposed to have been closed, an issue running since March. </p> <p>This R2000 Is money that is now taken from my budget, due to telkom and their terrible customer service. </p> <p>I hope that this issue is resolved as I am really at my wits end. </p> <p>The gentle man that assisted me today was a Mr. Mongezi, my reference number is ********** 7.</p> <p>I only hope this is issue is finally resolved</p> <p>Yours in disappointment</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply26 Oct 2016, 11:08
Official

HI thivesh-****sami

Thank you for making contact with us and taking my call.

This response serves as confirmation that your query has been received and attended. Please be assured, as discussed i have escalated to our mobile team to attend and advise as soon as possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

's update31 Oct 2016, 05:37
Reviewer Update

Hi there,

I am still awaiting a call from your mobile team...