really really bad customer service!!!

hello my name is stefan. i app**** for Internet at telkom tygervalley more then 3months ago. 1 week went pass and i herd nothing i phone them and they told me they lost my contract i must come in to store again. in live in paarl and is a long drive to the nearest branch. i went back and re app**** and fill in the papers again. 1 more week went pass and i phone theme again and they told me i still need to complete security questions i went back for the third time. they then phoned me back after 2 weeks and told me i must pay R700.00 for instalment fee in the days so i did went to tygervalley again .2 months later i phoned them and ask for what is going on they rep**** they do not know they are still waiting for head office. 2 days later the manger of telkom tygervalley phoned me back and told me my installation is on saterday 31st oktober. 2weeks went pass and i phone in and they told me there is no date on their systems they still need to ask me for some questions. so i told them i want to cancel my order and want my money back they told me it was cancelled and they would phone me back the next day its now a week later and have not herd anything.i just want my money back please.