Really poor service from Telkom

I have a Telkom data contract. It has worked really well for 5 months but for the last week it's been off. There was a bad storm the 1st 2 days so I thought that was the cause. On day 4 I phoned the call centre & was told that 1 of the 4 towers in the area is working but was assured that by the following day the internet would be restored. Day 5 still no internet so phoned the call centre again. Was told that there is nothing they can do, I must be patient. Day 6 I drove to the nearest Telkom store, 30min away & was told that they are an express store so can't help me but will request a call back from the technical dept. A lady phoned later the same day & said that the store should have helped me & that the problem is settings that are incorrect. How did the settings change? By then the store was closed so she said she would arrange a conference call between me, her & the store at 13:15 today. No-one phone & I still have no internet.

Now I'm asking myself, what exactly am I paying for? Telkom are happy to take my money every month but can't / won't help if there is a problem.