Really poor service for repeat contract
<p>So apparently when ordering a new phone on telkom, various ordering process=varying delivery times.</p> <p> </p> <p>I currently have a phone on telkom mobile and am very happy with my contract. </p> <p> </p> <p>I subsequently ordered an additional phone on contract. Waited a week.. then called and was told they dont have stock and I would have to wait 2 weeks. Then called after 2 weeks (3 weeks in total) and was told that they dont have stock for new phone orders and i shoud check next week. This will be 4 weeks in total. </p> <p>Here is what is strange... I ordered an upgrade for my first contract and its taken a week and it will be delivered tomorrow. </p> <p> </p> <p>Either ordering a new phone is treated less importantly than an upgrade or that order is just not being given sufficient attention...</p> <p> </p> <p>Either way, waiting 4 weeks for a new order is crazy by any standard...</p>
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Bronwyn
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Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
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Bronwyn
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Trust you are well.
Kindly be advised that we have escalated your query to our Sales team for further assistance and feedback will follow.
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^IL
Best regards,
Good day
Trust you are well.
Kindly be advised that we have escalated your query to our Sales team for further assistance and feedback will follow.
Kind regards
Telkom Social media team
^IL
Best regards,
So still nothing... waited and waited for a call from the "Relevant Department" and nothing.
made a call to the sales department today and was again simply told that "we are out of stock". Craziest thing is that when ordering the phone the first thing I asked was if there was any stock of the phone... Apparently there was... just not for new customers because the upgrade came in time as promised.
This is beyond frustrating and I am about ready to cancel this order and take the new device on anohter network... 4 weeks!!!!???? from 4 - 14 days its now almost a month.
So still nothing... waited and waited for a call from the "Relevant Department" and nothing.
made a call to the sales department today and was again simply told that "we are out of stock". Craziest thing is that when ordering the phone the first thing I asked was if there was any stock of the phone... Apparently there was... just not for new customers because the upgrade came in time as promised.
This is beyond frustrating and I am about ready to cancel this order and take the new device on anohter network... 4 weeks!!!!???? from 4 - 14 days its now almost a month.