Really poor service and *********** staff

I reported a fault on my Telkom ADSL line on the 24 January 2015 and it is still not fixed.<br> <br> I upgraded my line speed from 4 Mbps to 10 Mbps. Previously on my 4Mbps I was getting around 3.5 Mbps. Now my ADSL line speed is less than 1Mbps. I got my bill for February and I am wondering why i should even pay for it, if I am not even getting the service that I requested. <br> <br> I have called Telkom numberous time to enquire about the status of my fault and each time I have to wait for atleast 45 mins before someone can answer me. And when they do, they say they will send a technican and are quick to close the ticket. But the problem still presists. <br> <br>