Really not happy with you

Im really angry at the moment. I have dealt with the call centre in the past with previous unrelated problems and they are completely under trained and under staffed to be of any use.

i bought my monthly data on the 24th of August which is the 5gb freeme data bundle for R305.

today when i wanted to google something i was transfered to the telkom out of data screen. i found it hard to believe ive used up all my data in that time period, but decided il just buy another bundle since ive had dealings with telkoms customer care before, and im not looking to go true that nightmare again. so i load the new bundle for R305 rand. and do a balance check to make sure it is loaded correctly, since ive had that isue twice already in the past. satisfied i got the data, i watched 2 youtube videos making sure the quality of the video is 360p. i did a balance check to make sure everything was still good and saw that instead of the video data the music data is getting used. then it struck me, this morning when i checked my balance and saw i didn't have any normal data left i had no litmusic data left aswell.

so to sum up. the problem im having is that my my litmusic bundle and then my 5gb normal data is getting used instead of my litvideo data when im on youtube. so i paid for a service and did not get it (my montly bundle of R305) and with the new bundle i bought, also R305 i am still not getting the service i am paying for.

i want feedback. and i want a refund on the service i am not getting. to think i was willing to spend money i cannot aford to spend just to avoid exactly this situation.