Really need Telkom to sort out internet

Good day anyone interested at Telkom in assisting.<br> <br> It has been three days ago that I reported my internet problem of being almost non-existent. Only have been able to get hold of technical support today as there was no answer Saturday and no telephonic support on Sunday. <br> <br> Fault has been logged again today on 236CWK261015<br> Download Speed: 424 kbps (53 KB/sec transfer rate)<br> Upload Speed: 417 kbps (52.1 KB/sec transfer rate)<br> Latency: 22 ms<br> 2015/10/26, 2:27:15 PM<br> <br> Numerous Twitter messages and emails and still the same effect as reported it in the first place. Why is my problem not considered worth looking into? Are you not happy with my money I pay for a service from Telkom? I don't know answers to these because now one is informing me and I have to assume you being unconsidered. Your typical home users might be mere mortals, but we also pay for being considered part of the Telkom family.