Really disappointing...

<p>An appointment had been booked for installing an order on the 18th of July 2017, between 08h00 to 16h00 clearly stated as per the sms. I had to arrange for a family member to take off work and wait at my residence for the Telkom technician to install the order placed.</p> <p>Waiting the entire day, at 15h00 I had called the Telkom Call Centre 10213 to enquire if the technician will be coming or not?? The Call Centre agent had contacted the tecnician and advised that they will definiely be coming on the day 18 July 2017. Based on this feedback, I had advised the family member to continue waiting until the technician arrives. But no technician had come...</p> <p>The family member of mine was really upset, as she had to wait the entire day for someone who didn't arrive. She had a lot of work which she sacrificed to be there. </p> <p>I truly find it disappointing that Telkom provided such poor service. The least that could have been done was a call to notify us that the tecnician will not be coming.</p>