BM
Bongi M
1 reviews | Active since Jun 2013
11 Oct 2022, 12:07
Really disappointed, cancellation request
Please advise if my insurance has been cancelled. I won't be liable to pay the insurance cause I did inform you with numerous emails. Even went to your store at Maponya Mall which has poor service no customer service whatsoever. I really regret taking my contract with your company
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Bongi M's updateReviewer Update
11 Oct 2022, 19:05 Good Day Telkom
Can you please cancel my contract and also the insurance policy.
I have tried calling, emailing and no one seems to assist me with my request.
I went to your stores they couldn't change my banking, cancel both my contracts but referred me to your Contact Center, Website, WhatsApp and Email.
None of these platforms assisted me. I received an email to cancel form that was attached gave me errors as per email below
I just received a call from your billing department informing me I owe R800 and was given a breakdown by Thobelani Nzuza @ 18:34 on 11/10/2022.
Yet the contract I took was for R279,
I need this to be rectified within 48hrs before I take it further legally and to the ombudsman, I know my rights and where to complain.
I will not be paying this ridiculous amount nor my monthly premium until this matter has been dealt with. You don't respond to queries, delay the process to overbill customers.
I WANT THESE CONTRACTS TO BE TERMINATED WITH IMMEDIATE EFFECT.
Frustrated and AnnoyedBongi
Can you please cancel my contract and also the insurance policy.
I have tried calling, emailing and no one seems to assist me with my request.
I went to your stores they couldn't change my banking, cancel both my contracts but referred me to your Contact Center, Website, WhatsApp and Email.
None of these platforms assisted me. I received an email to cancel form that was attached gave me errors as per email below
I just received a call from your billing department informing me I owe R800 and was given a breakdown by Thobelani Nzuza @ 18:34 on 11/10/2022.
Yet the contract I took was for R279,
I need this to be rectified within 48hrs before I take it further legally and to the ombudsman, I know my rights and where to complain.
I will not be paying this ridiculous amount nor my monthly premium until this matter has been dealt with. You don't respond to queries, delay the process to overbill customers.
I WANT THESE CONTRACTS TO BE TERMINATED WITH IMMEDIATE EFFECT.
Frustrated and AnnoyedBongi
BM
Bongi M's update11 Oct 2022, 19:05
Reviewer Update
Good Day Telkom
Can you please cancel my contract and also the insurance policy.
I have tried calling, emailing and no one seems to assist me with my request.
I went to your stores they couldn't change my banking, cancel both my contracts but referred me to your Contact Center, Website, WhatsApp and Email.
None of these platforms assisted me. I received an email to cancel form that was attached gave me errors as per email below
I just received a call from your billing department informing me I owe R800 and was given a breakdown by Thobelani Nzuza @ 18:34 on 11/10/2022.
Yet the contract I took was for R279,
I need this to be rectified within 48hrs before I take it further legally and to the ombudsman, I know my rights and where to complain.
I will not be paying this ridiculous amount nor my monthly premium until this matter has been dealt with. You don't respond to queries, delay the process to overbill customers.
I WANT THESE CONTRACTS TO BE TERMINATED WITH IMMEDIATE EFFECT.
Frustrated and AnnoyedBongi
Can you please cancel my contract and also the insurance policy.
I have tried calling, emailing and no one seems to assist me with my request.
I went to your stores they couldn't change my banking, cancel both my contracts but referred me to your Contact Center, Website, WhatsApp and Email.
None of these platforms assisted me. I received an email to cancel form that was attached gave me errors as per email below
I just received a call from your billing department informing me I owe R800 and was given a breakdown by Thobelani Nzuza @ 18:34 on 11/10/2022.
Yet the contract I took was for R279,
I need this to be rectified within 48hrs before I take it further legally and to the ombudsman, I know my rights and where to complain.
I will not be paying this ridiculous amount nor my monthly premium until this matter has been dealt with. You don't respond to queries, delay the process to overbill customers.
I WANT THESE CONTRACTS TO BE TERMINATED WITH IMMEDIATE EFFECT.
Frustrated and AnnoyedBongi