Really **** communication skills via their call centre!!

I’ve canceled my contract in Saturday and made the payment for my cancellation on Saturday. When I spoke to an agent agent I was advices to pay the money and it will reflect in 24 hours/working days. When I called yesterday I was told that the money was not received and should they receive payment I would not be debited by the 25th and that only one contract was cancel the other couldn’t because it was not on one account! When I called today I had to call back 5 times because they keep cutting the call (while I’m explaining myself to them). Today I was told a different story AGAIN!!! Telkom you need to get your ducks in a row because even though you guys are the cheapest when canceling a contract you guys beat people around the bush and even though you receive our payment you STILL take MY MONEY and have the nerve to tell me I should check if I think my money needs to be debited back to me!!!