Really bad services

Hi, it's been 9 months now and my LTE speed issues have still not been resolved, I've tested Telkom LTE verses Vodacom LTE to prove that there is not a problem with my area but their bad services! Note: These figures are the best speeds I receive from your LTE devices, on a bad day it's down to 1.62mbps download speed or just won't connect for a few hours and doesn't switch over to 3g at all, before I've upgraded I never had an issue with speeds as it generally used to reach 30mbps on average which is acceptable but also not what Telkom marketed their product to be. I was also promised a "Poynting antenna" to be fitted from the upgrade date in December 2016 and it still has not been fitted and told it should make the speed/connection faster, I've been to the Telkom store numerously (10+ visits)and on my last visit was told these issues are not to be resolved by the store staff as they only do sales and can't deal with technical issues and this sim card also can't be tested at the store due to it being dedicated to a single tower in my area (why call it LTE from telkom MOBILE if it's not capable of moving around), I was then sent away from the store being advised this should be resolved via their call centre or the social media page on Facebook. I've asked them to advise what the way forward is/was but the latest response is that they have sent a technician to test the network and my router (was never contacted by the technician). The reference numbers keep getting closed although it is/was never resolved according to the details I did manage to get from their store manager and sales representative at Telkom Claremont (Stadium on main branch). I have 3 reference numbers but this was the last one given to me from the store. Ref. ********** 4. I've logged over 25 requests via Facebook messages besides the calls I've attempted and the 10+ visits to their stores with no luck at all! The best response they have for me: "It has been escalated with our technical team/networks department". But still no luck after 9 months of trying to get it resolved. I feel I should be refunded in full from the upgrade date as I have not received any solution to their problems with the networks and haven't received the equipment set to be delivered to me either nor have I received proper connections as the networks are so unstable it stays down for over 24 hours at any random time with no estimate time to resolve it.