really bad service with adsl technical

<p>Since the 7 dec i have been in constant contact with Telkom ADSL Technical with regards to going from a 10Mb line to 20Mb line. When i upgraded i was under the impression that my upload would be much better only to realise that it dropped by half. The tech guys and girls agree that it should be higher that what it was. Even the field tech said i should have way more than what im getting. After 4 yes 4 reference numbers and a month and a half later im still sitting at a terrible upload. While i was on a 10Mb line things were fine, as soon as i upgraded to 20 things went funny enough downhill. i have been doing speed tests since the start of this ordeal and always get a decent download but terrible upload. Been promised by Telkom that it will be sorted or its fixed or a tech will fix it or move you to a different exchange. Even had a tech tell me to phone my isp and tell them to prioritse my upload. BUT telkom is my LINE provider. All i can say is can someone offer me fibre so i can somehow get away from Telkom ( altho they probably are the backbone ) So frustrating paying so much money for a half ass service. Any help would be appreciated .</p>