Really bad service from Telkom

Our internet has been either offline or so slow that I cannot even load a website - so I did what I usually do and troubleshoot and if I can't find hardware issues I call Telkom to report a fault. I did that and Telkom did recognize that my speeds were shocking and completely unuseable and then sent the fault to their technical department.<br> <br> On Sunday the 8th of March 2015 at 14:06PM I got an SMS saying that my problem is in hand with the technical department.<br> <br> I received a second sms exactly 8 minutes later on Sunday the 8th of March 2015 at 14:14PM saying that my issue has been resolved (which it hasn't, nothing happened at all).<br> <br> So it seems like Telkom technicians just open and close tickets without doing anything (***).<br> <br> I then called the call centre and they told me they'd relog the fault and SMS me the reference number. This never happened.<br> <br> I then went to the link on the SMS to report my problem on the website - I haven't gotten a response yet.<br> <br> This is now 3-4 weeks without useable internet which I'm paying for which slows my work down and costs me money. PLEASE Telkom, PLEASE fix my internet.