RP
Reinhardt P

1 reviews | Active since Jun 2016

13 Jun 2016, 08:24

REALLY bad service for something as simple as a residential adsl line

<p>This is reaqlly becoming rediculous seeing as telkom requires a few things to be done before making any effort to install a service. Fill in all the details, pay the R700 and wait. Well i have been patient since march 2016 and there is just no feedback that makes sense. You can phone and and request details and all they do is make excuses.</p> <p> </p> <p>So what is the point of joining the giant telecommunications company who advertise all these great services if they cant even get the basics right. Interestingly enough that the previous statement i made was followed up diligently but not the last time. So lets see what happens.</p>

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Replies (2)
RP
Reinhardt P's update13 Jun 2016, 09:03
Reviewer Update

Good day Keagan,

I have no line number yet and the account is in my name on the ID number above: 850 ********** 088.

I have received numerous sms's with the same Order number but according to the call centre the order number is incorrect.

Please advise.

Regards

RP
Reinhardt P's update17 Jun 2016, 06:42
Reviewer Update

It seems like the social media team from telkom also lacks service delivery as the response time was within 24 hours, and then nothing.....

Rep**** and then no follow through.

@Keagan can you please provide me with some feedback on the matter?