Really Bad Service and No Feedback

<p>It has been 2 months and have still not spoken to anybody regarding the below matter:</p> <p> </p> <p>I have had a terrible experience with Telkom in the past few months. I was attracted to the Samsung Galaxy s6 contract when I checked the website. I app**** and I got approved online but for some reason I had to go to the store and apply there. I went to Somerset Mall branch and was Helped by consultant called Jared, He convinced me that talking the Huawei P8 would be cheaper and they have the same specs. He also advised me that should I not be happy with the contract I can cancel at any time but I can only cancel the actual contract and will still have to pay for the phone for the duration of my contract or pay the difference in Cash. I confirmed with him 3 times if this is correct and he confirmed that I can do that. When I called today to find out what the process would be the agents advised that I cannot do that and I will have to pay for the remainder or pay a large penalty fee for the cancellation, I asked if I could not maybe do a premature upgrade and they advised this is not possible either. I feel that telkom should not train their staff to lie to customers just to make sales because a friend of mine has also had bad experience whereby a Telkom Consultant **** to them and made a sale. I Dont think I would Use their services again, I have even convinced some of my work Colleagues to move and we Will be moving all our business contracts too.</p>