REALLY BAD SERVICE!!!!!!!!!!!!!!!!!

<p>Dear Telkom,<br /> My parents have been loyal Telkom customers for 40+ years, never missed a payment EVER, about 2 weeks ago I took my father to a Telkom shop in Irene mall to apply for a adsl line, we spoke to a lady called Trinity, she gave us the forms and an email address to mail the forms, proof of residence and a Id copy, and so we did that on the 02 February 2017, no feedback from them and numerus phone calls from us inquiring about the status for the adsl application, and we were told she is not at work. Today yet another phone call to them from us, we finally spoke to the lady Trinity, she then apologized for not sorting out our application, suddenly we got a sms welcoming us to Telkom internet with passwords etc.… , so we phoned her again to ask what the next step is?, so she said we must first go and pay R700 deposit before anything further can be done with the adsl line, so we asked why do we have to pay R700 deposit, my parents have been Telkom clients for more than 40 years, and I myself 17 years and I have a adsl line at home and did not pay any deposit, her reply was that my father has a bad credit rating, OMG ! really? To make an accusation like that is ludicrous, I am so disappointed in Telkom I can’t explain it here. This is un acceptable, how can Trinity make accusations like this? After being a loyal client for more than 40 years, you can draw the records and see for yourself! The land line number is 01266****. Telkom, I need someone to assist me with this matter asap! Regards C F, cell no: 082*******. Telkom P F T F</p>