RN
Retha N

1 reviews | Active since Jan 2014

03 Jan 2017, 15:05

Really bad service

<p>So a few weeks ago I put my name up on a waiting list for your LTE router because you were out of stock. On the 29th of December 2016 I received a missed call from Telkom. There were no messages left and no one phoned me back. Today I went to Telkom and was told that they don't know why they phoned me and that there was no router for me and because I didn't answer they might have given my router to the next person on the list. Is that how you treat your clients ? Listen, if you don't want me as a client then just tell me instead of lying to me and telling me bull**** stories. I'll happily take my business to Mweb or Vodacom!!</p>

0
Replies (3)
Telkom
Telkom's reply04 Jan 2017, 10:07
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply19 Jan 2017, 12:42
Official

Hi Retha,

Apologies for the delay and inconvenience. Kindly provide us with your order number, alternative contact number and advise us o how you have app**** for your LTE, was it online, were you called by one of our call agent or did you apply at a store( name of the store) for follow up and assistance via private messaging please.

Regards

Tsebo( Social Media Team )

Best regards,

Telkom
Telkom's reply19 Jan 2017, 12:59
Official

Good Day Retha

Please confirm if ID number *** belongs to you.

Regards

Lindani( Social Media Team )

Best regards,