really bad service

<p>We recently upgraded our telkom line tofibre optics when we registered our new phone line in our new house. We were promised a new router and a cordless phone which we have to collect from your stores, we have 3 months to do so. Well we've waisted so much petrol driving around to your stores who never have stock of the phones, we managed to get a router. Why promise a phone if you never have stock? We have also had constant faults on our line, first they dont upgrade our line but the double charge us for both lines, luckily the call centre sorted that out, then they send a tech to solve the fault, everything was working fine till an agent called us saying they found a fault and without asking if we were even home sent out a second tech. Who was entirely useless, and since he has been here we cant use our landline to phone out and our Internet drops occasionally. Why is it that we have to resort to hello peter to receive good service? Please resolve this and please courier a phone to us, as we were promised one.</p>