Really bad service

To whom it may concern, Your Telkom Contractor arrived at my hom to complete a job on Friday the 29th of April GERT ***. He then said he did not bring his drill and would be back on Saturday. On Saturday he said that the Central Telkom connection was not available and he would be back on Monday at 9 O'clock. At 10 O'clock I called him, only to be advised he was in PTA buying supplies. I told him I was putting this complaint on hallopeter as he by now consumed my whole long weekend and caused me to not be able to make any arrangements due to not knowing what his intensions were and when he was arriving. He then made an arrangement for Tuesday at 7:30am. However it was made very clear from inception that this is a business line for BetterLife and the company installing the ADS LINE is arriving on Tuesday to install. Telkom is a privatized company and sould we be happy with this service? I expect a call from SNR MANAGEMENT and this problem resolved by tomorrow.